Refund Policy

At freecosystem, customer satisfaction is important to us. We strive to provide quality user experience for all users.

Eligibility for Refund

Refund requests will be considered only in the following cases:

• Duplicate payment made by the customer
• Payment deducted but subscription not processed
• Technical issue attributable to our platform

Non-Refundable Cases

Refunds will not be applicable for:

• Change of mind after purchase
• Incorrect information provided by the customer
• Delays caused due to third-party providers beyond our control

Refund Process

To request a refund, customers may contact us at:

Email: support@freecosystem.com

Please include:

• Payment ref number and date and the subscription attempted
• Registered email or phone number
• Reason for refund request

Refund Timeline

Approved refunds will be processed within 5–7 business days and credited back to the original payment method.

Freecosystem reserves the right to review and approve or reject refund requests based on the nature of the issue and transaction verification.